Support
How can we help?
Common how-tos, troubleshooting answers, and a direct line to support if you're stuck. Anchor links work. Drop someone the exact answer with /support#brand-brain-update etc.
Getting started
Sign up, onboarding, first script
How do I sign up?
Hit any Start freebutton. You'll sign up with Clerk (email + password, Google, or whichever provider you prefer) and land in the onboarding flow that sets up Brand Brain.
What happens after I sign up?
A 2-minute Brand Brain onboarding: niche, tone, catchphrases, boundaries. Skip any step if you want to come back later; you'll be dropped at the dashboard either way and can generate your first script right away.
How long until I generate my first script?
Most creators are filming their first generated script within ~5 minutes of signing up. Onboarding takes 2 minutes, picking a topic takes seconds, generation takes ~30 seconds.
Brand Brain
The AI that learns your voice
What is Brand Brain?
Brand Brain teaches the AI your voice once so every script sounds like you. It stores your niche, tone, catchphrases, sentence patterns, and boundaries, and applies them on every generation. See the Features page for the full breakdown.
How do I update Brand Brain later?
Go to Settings → Brand Brain. Every section is editable. Updates apply to the next script you generate; existing scripts in your library are not retroactively rewritten.
What if my voice or niche changes over time?
Open Brand Brain in settings and edit the relevant section: tone, catchphrases, niche, whatever shifted. Brand Brain gets smarter the more you generate, so the next handful of scripts will calibrate to the new direction.
Generating scripts
Own Idea, Series, rewrites, failures
How long does a generation take?
About 30 seconds end-to-end, including the polish pass.
What's the difference between Own Idea and Series?
Own Idea takes a single topic and produces one production-ready script. Series generates connected episodes: pick from 5 ways to link them (Story, Theme, Template, Journey, Response). Brand Brain runs through both modes.
Can I rewrite a scene I don't like?
Yes. Open the script, click the scene, and type a free-text rewrite prompt. The rest of the script is left untouched and Brand Brain still applies, so the rewritten scene stays in your voice.
My generation failed. What do I do?
First try the Retry button. Most failures are transient (network, model rate limit, rare edge case). If retries keep failing, send us a message below with the topic you tried and a screenshot of the error if there is one.
Filming + export
Teleprompter, PDF, share links
Where's the teleprompter?
Open any script and hit Teleprompter. Full-screen auto-scrolling view with adjustable scroll speed, font size, a 3-2-1 countdown, and mirror mode for camera rigs. The teleprompter is on every plan. Best paired with a phone or laptop mounted next to your camera.
Can I hear a script read aloud?
Yes. In your library, every scene has a play button that reads its voiceover aloud (text-to-speech), so you can hear how a line lands before you film. It runs right in your browser, so it's free on every plan (the voice loads once on first use).
Can I export to PDF?
Yes. Free tier exports a watermarked PDF; Creator removes the watermark. Scenes, voiceover, visual direction, B-roll, and on-screen text all included in the export.
Billing + plans
Free, Creator, top-ups, cancellation
What's included on the free plan?
3 scripts per month, both create modes (Own Idea + Series), Brand Brain, AI-generated captions per platform, scene rewrite, the full-screen teleprompter, public share links, and watermarked PDF export. No credit card required.
How do I upgrade to Creator?
From Settings → Billing or the pricing page. Creator is £9.99/month and unlocks 30 scripts/month and clean PDF export (no watermark).
Can I cancel anytime?
Yes. One click from Settings → Billing. No contracts, no questions. You keep access until the end of the billing period and keep every script you created while subscribed.
What if I run out of scripts before the month resets?
Two options. Buy a top-up pack of 5 extra scripts for £2.99 (anytime, any plan), or share feedback to earn 1 free bonus script. Top-ups don't expire while your account is active.
Troubleshooting
Sign-in, emails, data
I can't sign in
Try a hard refresh (Cmd/Ctrl + Shift + R) and clear cookies for contentosstudio.com. If you signed up with email + password, use the reset-password link on the sign-in page. Still stuck? Message us below with the email you used.
I'm not getting verification emails
Check the spam / promotions folder. Add
noreply@contentosstudio.com to your contacts and try resending. If nothing arrives in 5 minutes, message us below and we'll trigger it manually from the dashboard.How do I delete my account / export my data?
Account deletion lives in Settings → Account. Data export is available on request (we have to assemble it from a few tables). Send us a message below and we'll prepare the archive within 7 days. See the privacy policy for the full data-rights breakdown.
Contact
Still need help? Send us a message.
We read every message. Most replies land within 24 hours (Mon-Fri).
Prefer email? Reach us at support@contentosstudio.com. Same humans, same inbox.